Legal
Refund policy
When we refund, when we do not, and how to get a duplicate payment back.
Last updated 21 October 2026
We would rather you were sure before you paid than unhappy afterwards, which is why there is a 7-day free trial with every feature switched on. This page says plainly when we do and do not refund.
In short
| Situation | What we do |
|---|---|
| You paid twice for the same thing | Full refund of the duplicate |
| You paid the wrong amount, or paid for the wrong order | Full refund, or we adjust it against the correct order - your choice |
| You paid but the licence was never activated, and you no longer want it | Full refund |
| We cannot verify your payment and the money did not reach us | Nothing to refund - raise it with your bank or UPI app |
| You activated the licence and then changed your mind | No refund - the trial is the time to decide |
| We revoke your licence for sharing, misuse or fraud | No refund |
| We stop operating the service during your paid term | Pro-rata refund of the unused months, or the escrowed perpetual licence (see terms) |
Before you pay
The trial lasts 7 days, needs no card, and is not a cut-down version - it is the whole application. Use it with your real data: import your existing members, take real payments, print real receipts. If FitKliq is not right for your gym, you will know inside a week, and you will have paid nothing.
After a licence is activated
Once a licence has been verified and activated on a computer, we do not refund it. The reasons are simple: you have had the trial, the licence is a year-long right to use software you now have installed, and we have already paid GST on the invoice.
Duplicate or mistaken payments
These we fix without argument. UPI makes it easy to pay twice, or to pay an older order by mistake. Email support@fitkliq.com with:
- the order number (for example
FK-10234), - the UTR of each payment, and
- the UPI ID you paid from.
We will confirm against our bank statement, then either refund the extra payment or move it to the correct order - tell us which you prefer.
How a refund is made
- Refunds go back to the UPI ID or bank account the payment came from. We cannot refund to a different account.
- We process approved refunds within 7 working days of confirming them. Your bank may take a few days more.
- When we refund an invoiced payment we issue a GST credit note against that invoice and the licence it paid for is revoked at the same time. If the refund is partial - for example part of a renewal - the licence’s end date is shortened instead.
Cancelling an unpaid order
An order you never paid for simply expires after 7 days and needs no cancellation. If you paid after it expired, do not pay again: open the order in your account and choose Reopen, then submit your UTR. The original price still applies.
Chargebacks and payment disputes
Please talk to us first - email is faster than a bank dispute, and we have never refused a genuine duplicate. If a payment is reversed through your bank after we activated a licence, we revoke that licence and issue a credit note.
Questions
support@fitkliq.com. If you are not satisfied with how we have handled a refund, our grievance officer will review it.
This page is written in plain language so it can actually be read. It is general information about our service, not legal advice about yours.