Questions, answered properly.

In a spreadsheet inside your own Google account, created by the app at setup, plus an encrypted local copy on each licensed computer. Medical answers go into a separate restricted sheet.

No. We have no access to your gym’s spreadsheet and hold no copy of it. We can see your account email, gym name, billing details, licence status, which app version you run and an anonymous hash of your computer’s ID.

Permission for the app on your computer to create and manage the files it creates in your Drive, and to create your gym’s backend script. It cannot see any other file in your Drive. The access-and-risks page breaks down each permission line by line.

Your data is already in your own Google Sheet and stays readable without us. We also keep a signed perpetual-licence release in escrow, published if fitkliq.com stops operating, so existing installations keep working.

You are. Under the DPDP Act your gym is the Data Fiduciary for its members’ data. FitKliq gives you the tools - consent capture, guardian consent, export, erase, retention, audit log - and the DPDP page explains your side of it.

₹9,999 per year for the first computer and ₹5,999 per year for each additional computer, both exclusive of 18% GST. No per-member fees and no percentage of your collections.

We take UPI directly rather than running a payment gateway, which keeps the price down. We match each UTR against our bank statement - normally within 24 hours on working days - and your licence year starts from that verification, not from when you ordered.

Yes. A tax invoice is generated automatically when your payment is verified and is always available in your account. Give us your GSTIN at signup and it appears on the invoice.

Duplicate and mistaken payments are refunded in full. After a licence is activated we do not refund - that is what the free trial is for. The refund policy covers every case.

The app becomes read-only - never locked. Every record stays open, printable and exportable, and all of it is still in your own Google Sheet.

The whole application for 7 days, no card required. One trial per account, per computer and per gym - so use it with your real data rather than restarting it.

Only occasionally. The app runs from your computer and works through a dead connection all day. It checks its licence once a day and carries a signed licence valid for 15 days offline before it warns and goes read-only.

One licence covers one computer at a time. Add more as additional licences. Phones and tablets paired with a licensed desktop are included and are not counted.

Yes - release it from your account or from the app, then activate it on the new machine. Twice per licence year on your own; beyond that support does it for you, and a hardware failure never counts against your limit.

Yes. The setup wizard imports your current members from a spreadsheet, so you are not retyping a register on day one.